Cancellation policy

THE HPR PRE-ORDER & CANCELLATION POLICY

This policy applies to all items purchased as a pre-order or with a deposit, including the HPR Carbon Fiber Brim Hat presale. For pre-order items, this policy takes precedence over our standard Return and Refund Policy. Please read it before placing a pre-order.

How Pre-Orders Work Pre-order items are paid in two parts. A 25% deposit is charged at checkout to reserve your piece. The remaining balance is billed on the balance date shown on the product page and at checkout, either charged to the payment method used at checkout or requested by email through a secure payment link. For the Carbon Fiber Brim Hat presale, the balance is billed on November 20, 2026, and orders are expected to ship by December 1, 2026 or sooner. Your presale price is locked in at checkout. Presale quantities are limited and are produced based on the pre-orders we receive.

Cancellations Before the Balance Date You may request to cancel a pre-order before the balance is charged by emailing crew@higherpurposeracing.com with your order number. Approved refunds are issued to your original payment method less a 3% payment processing fee, which our payment processor does not return to us when an order is refunded.

No Cancellations or Refunds After the Balance Date Once the remaining balance is billed and paid, all pre-order sales are final. Pre-orders cannot be cancelled, returned, or refunded after that point, except for items that arrive damaged or defective as described below.

Failed Balance Payments If your remaining balance cannot be collected on the balance date, we will notify you by email. It is your responsibility to update your payment method and complete payment. If the balance has not been paid by the time the order is ready to ship, the order will be cancelled and the deposit will not be refunded.

Damaged or Defective Items Inspect your order immediately upon arrival. If your item arrives damaged or defective, contact us at crew@higherpurposeracing.com within 7 days of delivery with your order number and photos of the issue. Items must be returned in their original packaging, unworn, with no signs of wear, and will be inspected before a replacement or refund is issued. Approved damage claims will receive a replacement when available, or a refund to the original payment method.

Delays or Cancellations by HPR If production is delayed beyond the expected ship date, we will email you with an updated timeline, and you may choose to keep your order or cancel for a full refund of the amount you have paid. If we are unable to fulfill a pre-order for any reason, we will cancel it and refund everything you have paid in full.

Waitlist Sign-Ups Joining the waitlist or second-chance list does not involve any payment and can be ended at any time by unsubscribing from our emails.

Questions Contact us at crew@higherpurposeracing.com or HPR, P.O. Box 213, Russell, MA 01071.